Terms of service

Last updated: 21 April 2026

These terms of service (the "Terms") govern the relationship between the provider and the client (the "Client") in connection with:

• booking an appointment and providing beauty services (treatments at the premises);
• the sale of cosmetic products and gift vouchers at the provider's premises.

The provider does not operate an online shop — goods are sold exclusively in person at the premises. If the Client qualifies as a consumer within the meaning of Section 419 of Czech Act No. 89/2012 Coll. (Civil Code), the consumer protection rules of the Civil Code and Act No. 634/1992 Coll. on Consumer Protection apply.

1. Service provider

2. Scope

The provider delivers beauty services (facial treatments, chemical peel, LED light therapy, brow shaping and add-on services) listed on nikol-studio.cz.

3. Booking

3.1 How to book

• online via the myfox.cz booking system (link on the website);
• by phone at +420 774 489 709;
• by e-mail to info@nikol-studio.cz.

3.2 Contract formation

The service agreement is formed when the provider confirms the booking (either in the system or by reply). The Client must provide true contact details.

3.3 Minors

Bookings for persons under 15 require the explicit consent of a legal guardian.

4. Prices and payment

Current prices are listed on the website. All prices are final (the provider is not a VAT payer). Payment is made at the premises after the service, unless agreed otherwise. Accepted methods:

• cash
• QR payment — instant bank transfer to the provider's account (the client scans a QR code with pre-filled amount)

5. Withdrawal from a distance contract

If the booking is made via the internet, telephone or e-mail (i.e. by means of distance communication under Section 1820 et seq. of the Civil Code), a Client who is a consumer has the right to withdraw from the contract within 14 days of its conclusion, without giving any reason. A simple statement of will sent within this period by e-mail to info@nikol-studio.cz is sufficient.

Pursuant to Section 1837(a) of the Civil Code, the Client loses the right to withdraw from the contract if the service has been fully performed with the Client's prior express consent before the 14-day period expires (i.e. after the treatment has been carried out). By confirming an appointment falling before the end of this 14-day period, the Client gives express consent for the provider to begin performance before its end, and acknowledges that the right of withdrawal will cease once the service has been fully performed.

If the Client withdraws after performance has begun (e.g. after a partially completed multi-stage treatment), the Client shall pay the provider a proportional share of the price for performance rendered up to the moment of withdrawal, in accordance with Section 1834 of the Civil Code.

Any defects of a rendered service are handled through the complaint procedure (Article 7).

5.1 Consumer information (Section 1820 of the Civil Code)

• The service is provided as a one-off performance at the reserved appointment.
• Costs of means of distance communication (internet, telephone) are borne by the Client within their own tariff; the provider does not charge anything beyond that.
• Out-of-court settlement of consumer disputes is handled by the Czech Trade Inspection Authority (www.coi.cz). The consumer may also use the European Commission's online dispute resolution platform: ec.europa.eu/consumers/odr.

6. Cancellation

Clients may cancel or reschedule a booking free of charge at least 24 hours before the appointment.

Late cancellation

• For cancellations less than 24 hours in advance or no-shows, the provider may request a reasonable flat compensation for the reserved capacity amounting to 50 % of the booked service price.
• If the provider manages to fill the released slot with another client, the cancellation fee is reduced accordingly or not charged at all.
• No fee is charged in cases of documented exceptional circumstances (illness, injury) notified no later than on the day of the appointment.

Late arrival

If the Client is more than 15 minutes late, the provider may shorten the treatment so that the subsequent schedule is kept. In such case the parties shall agree whether the full price is charged (especially where capacity and preparation were reserved) or the price is reasonably reduced according to the actual scope of the service provided. By mutual agreement the appointment may also be rescheduled.

7. Complaints about the service (rights from defective performance)

If the Client considers that the service provided has defects, the Client shall exercise the rights from defective performance without undue delay after the defect has been discovered or could have been discovered with reasonable diligence. We recommend notifying the defect as soon as possible, ideally within 14 days of the service, to allow an objective assessment — this, however, does not affect the Client's statutory rights. Complaints may be submitted by phone, e-mail or in person at the premises.

In accordance with Section 19(3) of Czech Act No. 634/1992 Coll. on Consumer Protection, the provider or an authorised person decides on the complaint immediately, or in complex cases within three business days. This period does not include the time reasonably needed to professionally assess the defect given the nature of the service.

The complaint, including any remediation, will be settled without undue delay, at the latest within 30 days of submission, unless the provider and the Client expressly agree on a longer period.

Out-of-court settlement of consumer disputes is handled by the Czech Trade Inspection Authority (www.coi.cz). The consumer may also use the EU ODR platform: ec.europa.eu/consumers/odr.

8. Sale of cosmetic products at the premises

The provider may sell cosmetic products (brands Ella Baché, L.C.P Paris and others) for at-home care at the premises.

8.1 Formation of the purchase contract

The purchase contract for goods is concluded in person at the premises by taking delivery of the goods and paying the purchase price. This is neither a distance contract nor a contract concluded off-premises within the meaning of Sections 1828–1829 of the Civil Code — therefore the Client does not have a statutory right to withdraw from the purchase contract within a 14-day period.

This Article applies to sales made at the provider's premises. Should a sale exceptionally take place off-premises or by distance means, the applicable statutory rules for that type of contract will apply (in particular Section 1829 of the Civil Code).

8.2 Prices of goods

Prices of goods are displayed at the premises or communicated individually. All prices are final; the provider is not a VAT payer.

8.3 Proof of purchase

In accordance with Section 16 of Act No. 634/1992 Coll., the provider will issue to the Client, upon request, a receipt or other proof of purchase. The document makes it easier to exercise rights from defective performance, but it is not the only way to prove the purchase — see Article 8.4.

8.4 Complaints about goods (rights from defective performance)

A Client-consumer has the right to give notice of a defect of the goods that appears within 24 months of delivery (Section 2165 of the Civil Code). Rights from defective performance are governed by the provisions of the Civil Code on consumer sales (Section 2158 et seq.).

Complaints may be submitted in person at the premises, by phone or by e-mail. When exercising a complaint the Client describes the defect and indicates when and where the goods were purchased.

Presenting a receipt is not a statutory condition for filing a complaint. The purchase can be proven in any suitable manner, for example by:

• a receipt or a photograph of it;
• a bank statement showing the corresponding payment;
• e-mail communication (order confirmation, enquiry, invoice);
• the original packaging identifying the batch;
• witness testimony, record in the provider's system, etc.

The deadlines of Article 7 apply (decision immediately, or within three business days in complex cases; settlement within 30 days under Section 19(3) of Act No. 634/1992 Coll.).

Rights from defective performance cannot be exercised in particular for defects caused by:

• improper use or storage contrary to the manufacturer's instructions;
• mechanical damage after acceptance;
• expiry of the product's shelf life marked on the packaging;
• normal wear and tear proportionate to the length of use.

8.5 Exchange or return of non-defective goods

The provider is not obliged to accept the return or exchange of non-defective goods (e.g. change of mind), as this is not a distance purchase. The provider may, however, accept such a return on a case-by-case basis, typically for unopened goods in original packaging presented within a reasonable period after purchase.

9. Safety, contraindications and liability

9.1 Client's duty to disclose

Before the treatment or before using a purchased product the Client must truthfully inform the provider about any health conditions, allergies, ongoing treatment, pregnancy, breastfeeding or other circumstances that may affect the treatment or tolerance of the product.

9.2 Refusal of treatment

The provider reserves the right to refuse or interrupt a treatment in case of a contraindication endangering the Client's health (e.g. acute skin conditions, open wounds in the treated area, visible hypersensitivity). Chemical peel and some other treatments are not suitable during pregnancy, in the inflammatory phase of acne or shortly after sun exposure.

9.3 Contributory fault of the Client

The provider is liable for damage caused in the course of providing the service in accordance with applicable law, in particular Section 2910 et seq. of the Civil Code (breach of a statutory duty).

Where the harm has arisen or has been aggravated also as a result of circumstances attributable to the Client, the provider's duty to compensate shall be proportionately reduced under Section 2918 of the Civil Code. Account is taken in particular of whether the Client has fulfilled the duty to provide truthful information and to follow the provider's instructions — especially where the Client:

• concealed or misrepresented health information, allergies or medication in use;
• breached the provider's pre- or after-care instructions;
• used the purchased cosmetic product contrary to its instructions or despite visible intolerance.

Liability for harm caused intentionally or by gross negligence, as well as liability for harm to a person's natural rights (health, life), cannot be excluded or limited (Section 2898 of the Civil Code).

10. Personal data

Personal data processing is governed by the Privacy policy.

11. Gift vouchers

Gift vouchers can be purchased in person at the premises. A voucher is valid for the period stated on it, typically 12 months from the date of issue, unless stated otherwise.

After expiry the voucher cannot be redeemed for the agreed service. The provider may, however, extend the voucher's validity once upon the Client's request, in particular where the Client was unable to redeem it for serious reasons (illness, hospitalisation, prolonged full booking of the studio, etc.).

Any refund of the unused monetary value of an expired voucher is possible in justified cases on the basis of individual agreement, typically after deduction of reasonably incurred costs and lost profit of the provider.

The voucher is transferable — it may also be redeemed by a person other than the original purchaser.

12. Final provisions

These Terms are governed by Czech law, in particular Act No. 89/2012 Coll. (Civil Code) and Act No. 634/1992 Coll. (Consumer Protection Act).

The provider reserves the right to amend these Terms. The version valid on the day of booking applies to that booking.

These Terms take effect on 21 April 2026.

Related documents

• Privacy policy
• Business information